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A HAR, or HTTP Archive, file records the network requests that your browser makes while you reproduce a problem. Living Security Support can use this file to investigate page errors, failed requests, and slow responses.
A HAR file can contain page addresses, request and response content, form values, cookies, authorization headers, and personal data. Capture only the affected workflow. Never post a HAR file in a public channel. Share it only through the secure method that Living Security Support provides.

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Before you start

  • Open the page where the problem occurs.
  • Sign in to the affected account.
  • Wait to reproduce the problem until network recording is ready.
  • Use test data when possible.

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Capture a HAR file in Chrome

1

Open Chrome DevTools

Right-click the page and select Inspect. You can also press F12 or Ctrl+Shift+I on Windows and Linux. On macOS, press Command+Option+I.
2

Open the Network panel

Select Network. Confirm that the round record button is red.
3

Keep requests when needed

If the problem includes a page reload or redirect, select Preserve log.
4

Clear earlier requests

Select Clear network log to remove requests that occurred before the capture.
5

Reproduce the problem

Repeat the steps that caused the problem. Stop after the problem appears.
6

Export the HAR file

Select Export HAR (sanitized) in the Network panel toolbar. Save the file with the .har extension.

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Capture a HAR file in Edge

1

Open Edge DevTools

Right-click the page and select Inspect. You can also press F12 or Ctrl+Shift+I on Windows and Linux. On macOS, press Command+Option+I.
2

Open the Network tool

Select Network. Confirm that the round record button is red.
3

Keep requests when needed

If the problem includes a page reload or redirect, select Preserve log.
4

Clear earlier requests

Select Clear network log to remove requests that occurred before the capture.
5

Reproduce the problem

Repeat the steps that caused the problem. Stop after the problem appears.
6

Export the HAR file

Select Export HAR (sanitized) in the Network tool toolbar. Save the file with the .har extension.

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Capture a HAR file in Firefox

1

Open Firefox Developer Tools

Right-click the page and select Inspect. You can also press F12 or Ctrl+Shift+I on Windows and Linux. On macOS, press Command+Option+I.
2

Open the Network Monitor

Select Network. Confirm that network recording is active.
3

Keep requests when needed

If the problem includes a page reload or redirect, open the Network Monitor settings and select Persist Logs.
4

Clear earlier requests

Select the trash icon to remove requests that occurred before the capture.
5

Reproduce the problem

Repeat the steps that caused the problem. Stop after the problem appears.
6

Export the HAR file

Right-click a request in the request list and select Save All As HAR. Save the file with the .har extension.

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Send the HAR file to Support

  1. Confirm that the file name ends in .har.
  2. Record the time when the problem occurred, including your time zone.
  3. Upload the file through the secure method that Living Security Support provides.
  4. Delete the local copy when your organization’s data-handling policy requires it.
Chrome and Edge remove some sensitive headers from sanitized HAR exports. Other sensitive data can remain in the file. If Support needs a HAR file with sensitive data, Support will give you separate capture and transfer instructions.