> ## Documentation Index
> Fetch the complete documentation index at: https://docs.livingsecurity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and solutions for the Living Security Platform. Find answers to technical problems and how to resolve them.

Solutions to common issues in the Living Security Platform.

## Login Issues

<AccordionGroup>
  <Accordion title="I can't log in">
    Check:

    1. You're using the correct SSO provider
    2. Your account is active in your IdP
    3. You have platform access granted
    4. Browser cookies are enabled

    If issues persist, contact your administrator.
  </Accordion>

  <Accordion title="Session keeps expiring">
    This may be due to:

    * SSO session timeout settings
    * Browser security settings
    * Network connectivity

    Try:

    * Logging in again
    * Using a different browser
    * Checking with IT about SSO settings
  </Accordion>
</AccordionGroup>

## Integration Issues

<AccordionGroup>
  <Accordion title="Integration test failed">
    Common causes:

    * **Invalid credentials** - Verify API key/secret
    * **Insufficient permissions** - Check required scopes
    * **Network issues** - Verify firewall/proxy settings
    * **Rate limiting** - Wait and retry

    See [Integration Setup](/integrations/managing/setup) for details.
  </Accordion>

  <Accordion title="Data not syncing">
    Check:

    1. Integration status in Settings
    2. Sync schedule configuration
    3. Error logs for specific issues
    4. Source system has data to sync

    Try forcing a manual sync from integration settings.
  </Accordion>

  <Accordion title="Missing users">
    Verify:

    * Users exist in source system
    * Sync scope includes those users
    * Field mappings are correct
    * No filtering excluding them
  </Accordion>
</AccordionGroup>

## Playbook Issues

<AccordionGroup>
  <Accordion title="Playbook not sending">
    Check:

    1. Playbook is in "Active" state
    2. Schedule time hasn't passed
    3. Cohort has valid recipients
    4. Delivery channel is configured

    Review playbook settings and logs.
  </Accordion>

  <Accordion title="Users not receiving emails">
    Possible causes:

    * Invalid email addresses
    * Spam filter blocking
    * Quiet hours in effect
    * User opted out

    Check communication logs for delivery status.
  </Accordion>
</AccordionGroup>

## Data Issues

<AccordionGroup>
  <Accordion title="HRI not updating">
    HRI updates when new data arrives. Check:

    * Integrations are syncing
    * Activities are being recorded
    * No system delays

    HRI typically updates within 24 hours of activity.
  </Accordion>

  <Accordion title="Incorrect data showing">
    Verify:

    * Source data is correct
    * Field mappings are right
    * Filters aren't hiding data
    * Refresh the page/cache
  </Accordion>
</AccordionGroup>

## Getting Help

<AccordionGroup>
  <Accordion title="Ask Livvy">
    Livvy can help troubleshoot many issues:

    "Why isn't my integration syncing?"
    "Help me debug my playbook delivery"
    "Why is this user's HRI so high?"
  </Accordion>

  <Accordion title="Contact Support">
    For issues Livvy can't resolve:

    * [Contact support](mailto:beta@livingsecurity.com)
    * Include error messages
    * Describe steps to reproduce
    * Note what you've already tried
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Integration FAQs" icon="plug" href="/faqs/integrations">
    Integration-specific help.
  </Card>

  <Card title="Contact Support" icon="headset" href="mailto:beta@livingsecurity.com">
    Get direct assistance.
  </Card>
</CardGroup>